Email: richard@techkudos.com
Include your iOS version and airline. If an import read something wrong, attach the roster text or PDF with anything sensitive removed — a sample of the misread lines is usually enough for us to fix the parser.
My roster didn't parse correctly. Open Import → History to see exactly what was read and why an attempt failed. Paste text straight from your crew portal for best results; PDFs and screenshots also work, with OCR running on your device. Every misread roster you send us becomes a test case — reliability is the whole point of this app.
Times look shifted by an hour. Check the duty's airport codes: times are computed per airport, DST included. If a station is unknown, CrewRoster falls back to your home base's time zone and flags it — set your home base (IATA code) in Settings.
Calendar shows duplicates. It shouldn't — CrewRoster updates its events in place in a dedicated "CrewRoster" calendar. If another app or an old export created copies, delete the CrewRoster calendar and sync again; it rebuilds cleanly.
How do I restore Pro on a new phone? Settings → CrewRoster Pro → Restore purchase, signed in with the same Apple Account.